Belfast Health and Social Care Trust delivers integrated health and social care to 340,000 people in Belfast and part of the Borough of Castlereagh. It also provides specialist services to all of Northern Ireland.
With an annual budget of approximately £1bn (spending about £3m each day) and a staff of 20,000, it is one of the largest Trusts in the United Kingdom
Motivation
With over 100 projects running in parallel the administration and filing of related communications and documentation was a major productivity drain. The process was prone to manual mistakes with content being difficult and time consuming to locate.
Challenges
- Increasing Productivity
- Offline Access
- Efficiency and Effectiveness
Results
- Time Spent Filing down 87% (replacing the previously tedious process)
- More complete record due to ease of filing – 20% more relevant content is being filed
- Significantly less time spent looking for Content
“Repstor’s approach is fundamentally different. In designing their affinity product, they have thought about what users expect from Outlook and what they want and need from a SharePoint system within Outlook. The product is built to minimize disruption to the user experience and encourage user adoption of SharePoint. The result is that our users are able to easily meet the PMO requirements for keeping their documentation and correspondence up to date and complete with significantly less effort and much better consistency,”
Andrew Palmer, Head of PMO, Belfast Health & Social Care Trust.
